What
we do
The definitive standard in eCommerce
Order fulfilment is more than sending items through the post. It’s creating small moments of joy that leave a lasting impression. It’s a vital part of your customer’s experience. It’s setting the bar so high that your happy customers come back for more. That’s where we come in.
What's so revolutionary then?
James and James' unique fulfilment solution enables eCommerce brands to build awesome reputations, blow their competitors out of the water and empower their products to reach new markets across the world through our unique and real time cloud technology. It's a revolution in eCommerce, and we're not stopping here.
Visibility
Our system gives you unparalleled visibility on your fulfilment operations. We might be taking care of the order fulfilment ourselves, but our live reporting tools ensure you'll be in the know and in control.
Customer Experience
Your customers are our customers, and they deserve the very best. That's why accuracy is our pride and joy. Our stats never dip below 99.998% because we know that getting right first time, every time is crucial for creating loyal customers and growing a stellar reputation.
Technology
Our award-winning systems take the complexity out of fulfilment so that we can focus on delivering a service that's unforgettable for all the right reasons, and you can spend more time building your brand.
Scale
We're experts in peak demand - as your order volumes grow, our service grows with you. Our cloud-based system means you have the world at your fingertips. Whether you're already global or looking to expand, you'll be able to reach customers worldwide while managing everything through a single, easy to use portal.
How it works
Fast accurate fulfilment with live inventory and order tracking
Goods
In Storage
Our team receive your stock, carry out detailed checks and find a home for it in one of our high tech fulfilment centres
Automated
Order Receipt
Your orders are automatically received thanks to our revolutionary technology - no nasty spreadsheets here!
Picking
And Packing
The expert James and James fulfilment team pick and pack your orders with care (and 99.998% accuracy!)
Shipping And
Happy Customers
Orders are despatched to your customers same-day, and they can track the entire process, from payment to doorstep.
Find out more
Success stories
Read the success storyAndy Bank
Community Director, SureFlapThe IT system is intuitive, easy to use and the data retrieval is fast. We have decided to stop working with our German fulfilment partner based on the service James and James provide.
Read the success storyWilliam Evans
Managing Director, Protein EmpireJames and James Fulfilment provide everything required to run a growing eCommerce business successfully.
Read the success storyGraham Kay
Project Manager, RegisThe online software and data visibility is second to none and the best on the market. We contacted several fulfilment houses and James and James were easily the most cost effective and flexible.
Read the success storyAndy Bank
Community Director, SureFlapThe IT system is intuitive, easy to use and the data retrieval is fast. We have decided to stop working with our German fulfilment partner based on the service James and James provide.
Read the success storyWilliam Evans
Managing Director, Protein EmpireJames and James Fulfilment provide everything required to run a growing eCommerce business successfully.
Read the success storyGraham Kay
Project Manager, RegisThe online software and data visibility is second to none and the best on the market. We contacted several fulfilment houses and James and James were easily the most cost effective and flexible.
Success stories
Read the success storyCaroline Burman
D2C Manager, Luckies of LondonWe’ve seen a higher level of customer satisfaction, less time is being spent on delivery related queries and we have also noticed an increase in repeat purchasing.
Read the success storyGraham Kay
Project Manager, RegisThe online software and data visibility is second to none and the best on the market. We contacted several fulfilment houses and James and James were easily the most cost effective and flexible.
Read the success storyAndy Bank
Community Director, SureFlapThe IT system is intuitive, easy to use and the data retrieval is fast. We have decided to stop working with our German fulfilment partner based on the service James and James provide.
Read the success storyWilliam Evans
Managing Director, Protein EmpireJames and James Fulfilment provide everything required to run a growing eCommerce business successfully.